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Post by thedarkprofit on Sept 4, 2014 19:57:10 GMT
Right now the biggest issue other than the bugs themselves is that every ticket comes back with the status line "resolved" and then goes on to elaborate that there is no fix as yet. Believe me I'm talking to whoever will listen about them changing that line.
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Post by 13thGeneral on Sept 4, 2014 20:33:15 GMT
Right now the biggest issue other than the bugs themselves is that every ticket comes back with the status line "resolved" and then goes on to elaborate that there is no fix as yet. Believe me I'm talking to whoever will listen about them changing that line. Yeah, I got tired of that real quick, and have stopped sending support tickets for now out of frustration protest. At first I simply sent a reply saying it wasn't fixed, at least not in the PC versions, and usually it would get reopened and escalated - tho it took a few days or so. Also, and the reason I specify "PC", is because every ticket I submitted got a canned response that was tailored to iOS - despite specifying my platform and OS. Talk about adding fuel to an already roaring fire. |
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Post by Deth on Sept 4, 2014 22:56:05 GMT
The closing of tickets seems standard in a lot of games. With a lot of companies it means "Yes we have seen your issue and it has been entered in the bug database." Now if I try that where I work, and I have closed a few tickets I thought fixed. I fairly quickly get a customer email asking why I closed the case, I apologize and re-open the case.
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Post by 13thGeneral on Sept 5, 2014 0:33:23 GMT
The closing of tickets seems standard in a lot of games. With a lot of companies it means "Yes we have seen your issue and it has been entered in the bug database." Now if I try that where I work, and I have closed a few tickets I thought fixed. I fairly quickly get a customer email asking why I closed the case, I apologize and re-open the case. I get what you're saying, and that explanation makes a lot more sense to me. So, I think in those cases (most cases?), they probably need to use another term for support tickets statuses that have been " Noted and Logged" rather than marking them as " Resolved and Closed". At least that way we get the notion that they're actually listening and taking our feedback into account. The other way, it seems like they're ignoring them and being dismissive. Hey Matthew Allen & Monkeythumbz, what do you think about this; is there a way 22Cans can make the ticketing system a bit more informative and accurate in the way they handle reporting the status? |
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Post by greay on Sept 5, 2014 4:40:32 GMT
The closing of tickets seems standard in a lot of games. With a lot of companies it means "Yes we have seen your issue and it has been entered in the bug database." Now if I try that where I work, and I have closed a few tickets I thought fixed. I fairly quickly get a customer email asking why I closed the case, I apologize and re-open the case. I get what you're saying, and that explanation makes a lot more sense to me. So, I think in those cases (most cases?), they probably need to use another term for support tickets statuses that have been " Noted and Logged" rather than marking them as " Resolved and Closed". At least that way we get the notion that they're actually listening and taking our feedback into account. The other way, it seems like they're ignoring them and being dismissive. Hey Matthew Allen & Monkeythumbz, what do you think about this; is there a way 22Cans can make the ticketing system a bit more informative and accurate in the way they handle reporting the status? Most decent ticketing systems will allow you to set a flag when you close a ticket, so it's not just "closed" but: - fixed - won't fix (/ "as intended") - duplicate etc. It's totally understandable to want to close a bunch of these tickets if they're all about the same thing, but they really should be closing them as duplicates in that case. Also, the form letter for known issues – Yeah, I got tired of that real quick, and have stopped sending support tickets for now out of frustration protest. At first I simply sent a reply saying it wasn't fixed, at least not in the PC versions, and usually it would get reopened and escalated - tho it took a few days or so. Also, and the reason I specify "PC", is because every ticket I submitted got a canned response that was tailored to iOS - despite specifying my platform and OS. Talk about adding fuel to an already roaring fire. I totally agree with this. It's infuriating. |
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Post by thedarkprofit on Sept 6, 2014 12:01:52 GMT
I sent an article from Zendesk's forums on how to hide the status line and/or change that to a custom field for customer replies. Hopefully it falls onto the right desk.
Oh and not to change the flow of this discussion but the facebook Godus sharing of sculpted worlds is really starting to take off. I've been monitoring their groups and it is showing me something I hadn't considered:
What if the mechanism for making your world beautiful and varied is not in the game itself? What if its all about the pairing with social media and sharing that will provide the biggest motivation to have an interesting looking homeworld?
I think as far as the iOS is concerned a huge feature would be a way to snapshot your entire map for sharing purposes. Pride is an excellent motivator.
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Sept 6, 2014 14:03:49 GMT
I sent an article from Zendesk's forums on how to hide the status line and/or change that to a custom field for customer replies. Hopefully it falls onto the right desk. Oh and not to change the flow of this discussion but the facebook Godus sharing of sculpted worlds is really starting to take off. I've been monitoring their groups and it is showing me something I hadn't considered: What if the mechanism for making your world beautiful and varied is not in the game itself? What if its all about the pairing with social media and sharing that will provide the biggest motivation to have an interesting looking homeworld? I think as far as the iOS is concerned a huge feature would be a way to snapshot your entire map for sharing purposes. Pride is an excellent motivator. I think I suggested that feature at least like a year and a half ago on the official forum. But of course my suggestion was not for the mobile version. |
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Post by Danjal on Sept 6, 2014 16:05:52 GMT
One tiny problem with that suggestion - to have an interesting looking homeworld, you need something thats interesting looking.
As it stands, everything gets quite generalized. Really the biggest source of variation would be the settlements and how big you decide to make them. Other than that your homeworld will be practically identical to that of everyone else.
Its an interesting concept (and probably very effective in certain circles) - but it'd require the ability to set up variety within the world.
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Post by thedarkprofit on Sept 6, 2014 16:15:20 GMT
Do facial hair configurations count? |
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Post by Danjal on Sept 6, 2014 16:17:50 GMT
*lol* @ thedarkprofit - I think they already invented MS Paint long before Godus =P |
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Sept 6, 2014 16:22:25 GMT
LMAO.
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Post by rubgish on Sept 6, 2014 23:07:52 GMT
 Another picture from the mobile section. Someone painstakingly took screenshots of every part of their world and then stitched them together. A lot of the mobile players seem very dedicated and have huge civilizations. |
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Post by Danjal on Sept 6, 2014 23:13:36 GMT
Thats quite the tapestry - I'm impressed. Thats a pretty filled out map, makes you wonder what this player will do from this point onwards and what it'd cost them to get there. A bit of a shame that the terrain colours are pre-determined, I wonder if they'll add godpowers to shift "biomes" later on to allow you as a god to play with these colours yourself. Perhaps give certain benefits or downsides depending on the terrain type to tie into a deeper gameplay aspect? The exploration beacon's "circles" also become blatantly obvious here, which is such a downer. This image definitely is the "end game" of current godus I think  Maxing out EVERY aspect this game has to offer. *edit* I forgot to add something. Hello flatlands!!!
There, had to say it...
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Sept 7, 2014 13:58:26 GMT
Everybody wants to live in the Netherlands. |
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Post by 13thGeneral on Sept 7, 2014 14:14:08 GMT
That's pretty awesome. Collecting the belief must be a nightmare, though. Reminds me of the Small World gameboard.  This behavior is only going to encourage Peter, because one of his dreams is that people will show off [images of] their homeworld to other people. By this, I mean it risks reinforcing to him that he's on the right track, therefor he'll potentially continue ignoring the feedback suggestions about what's wrong with it. |
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Post by Danjal on Sept 7, 2014 16:12:14 GMT
Agreed, he will take individual examples such as these as proof that clearly *EVERYONE* likes his game. And that the countless of negative reviews and opinions obviously are just a small minority of the players out there that just don't understand the game.
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Post by Gmr Leon on Sept 7, 2014 17:51:04 GMT
My trainwreck is the best trainwreck, everybody's staring at it, you can't deny it! (Master Trainwreck Designer for 25 years running.)
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Post by engarde on Sept 7, 2014 19:43:50 GMT
The apparent lack of mines is the oddest thing for me.
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Post by Danjal on Sept 8, 2014 0:49:09 GMT
The apparent lack of mines is the oddest thing for me. There are mines dotted all over the map, a few big ones in the center, and several small clusters around the edges. |
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Post by engarde on Sept 8, 2014 8:07:27 GMT
I see that but I've got considerably more mines in mine(!), large and small though I'm currently contemplating uber mines - as at least something to do.
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Maxing out EVERY aspect this game has to offer.
