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Post by winthorp on Aug 17, 2014 16:41:51 GMT
22cans have been asked once or twice for refunds. I have not as yet asked for a refund. They have said that Steam control that side of things and I guess 22cans do not do refunds. Maybe so, but it is always nice to get a heartwarming story that shows companies in a good light. I liked the article from PCGamer (http://www.pcgamer.com/uk/2014/08/06/colin-mcrae-rally-steam-release-might-not-be-what-you-were/).
The message from Codemasters gave me a nice feeling that there are still some good guys left in the world.
"We understand that some people who bought Colin McRae Rally on Steam are upset and feel that it isn’t the game they thought it would be. We have now updated the product description for clarification.
"Furthermore, as an act of good faith, we have worked with Valve to enable anyone that bought the game to claim a refund. The ability to refund will be available until the 19th August.
"To process a refund, please go to your account transactions page and you will see a “Refund” button for Colin McRae Rally. We hope this goes some way to restoring any lost faith and thank you as always, for your continued support."
How nice is that?
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Aug 19, 2014 21:34:46 GMT
That is very nice. Customer satisfaction appears not to be completely lost on everybody.
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Deleted
Deleted Member
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Post by Deleted on Aug 19, 2014 21:56:56 GMT
That is very nice. Customer satisfaction appears not to be completely lost on everybody. I think they've made it quite clear that the customer they are most genuinely concerned with "satisfying" is the one that has given them a 4.5 star rating for an unfinished (or is it, I can't tell from the app store's honest and complete description) freemium money-grab. |
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Post by Danjal on Aug 19, 2014 22:09:09 GMT
I've rarely seen someone so desperate for confirmation of his own value...
Literally grasping at straws just to hear that what he's been doing is the right thing...
Willing to take a button-press within the first 15 minutes of "playing" as that confirmation.
(I'd be much more concerned about retention than that, but thats the thing with iOS, spread is much more important than retention...)
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Deleted
Deleted Member
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Post by Deleted on Aug 19, 2014 22:14:26 GMT
It will be interesting to see how 22cans "games" the market to attempt to garner similar hype with their Android release, as (at least in my experience) Android gamers seem to be more like-minded with PC gamers than iOS gamers.
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Post by Danjal on Aug 29, 2014 0:18:58 GMT
On the topic of refunds: Valve Taken To Court Over Its Refund PolicyThe first hearing goes down in October in Sydney. This is kind of a big deal! The ACCC isn't some voluntary group like it would be in other countries, it's a government body that actually has the power to enforce Australia's consumer and competition laws. UPDATE: Asked for comment on the case, Valve tells Kotaku "We are making every effort to cooperate with the Australian officials on this matter, while continuing to provide Steam services to our customers across the world, including Australian gamers." |
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Refund?
Sept 4, 2014 7:14:25 GMT
via mobile
Post by hardly on Sept 4, 2014 7:14:25 GMT
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Post by Danjal on Sept 4, 2014 7:40:27 GMT
Now I'm curious... What if Valve had held there stance. Figuring that if Australia doesn't want to accept their business, they'd take that business elsewhere.
I'd imagine a ton of people would be pissed off at the 'consumer watchdog' for removing their go-to source of new video games.
Be it for good or ill, a company that has a firm hold on its customers has some very powerful leverage if they desire to use it to their own ends.
And even in this, I would not be surprised if this indirectly would result in some repercussions for the australian market.
(I'm thinking along the lines of how certain countries are getting entirely seperate releases of games to adapt to local regulations.)
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