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Post by Deleted on Mar 13, 2015 20:55:27 GMT
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Post by 13thGeneral on Mar 13, 2015 22:28:26 GMT
Well, I've actually known a few people that worked for BBB... and I wouldn't put much weight on their Accreditation. Why? Because they are a for-profit company that takes bribes payments for improving the grades of a company via an "Accreditation process". But, don't take my word for it, trust another consumer reporting company report. Having said that, the BBB isn't completely worthless, so long as you just use it as a basis for complaints, like any opinions review site. Consumer Reports advice, " The BBB remains an easy source for information about companies and for receiving alerts and tips. But don't use it as your only source. When viewing a BBB report, don't put a lot of credence in a high letter grade or in BBB accreditation. But do pay attention to a low grade; it could be a sign of real trouble." However, I'm not surprised VALVe has a low grade for customer service. I'd rather call the Veteran's Association on a Wednesday at noon (sorry, US Vet joke) than have to deal with VALVe CS. |
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Post by hardly on Mar 13, 2015 23:31:17 GMT
Its really complicated because Valve provides one of the most user friendly and price competitive marketplaces for buying games. They offer several of the best genuinely free to play games (CS, TF and DOTA) and they allow you to move your steam library between computers with complete ease. Their standard DRM is painless in my experience. For all these factors they should be applauded.
However, there are a number of factors which I think support BBB's rating not least of which is Early Access which I think despite the successes has become a blight on the gaming landscape. You can debate how complicit Valve is but its apparent that some publishers have used Valve's Early Access marketplace and the complete lack of any minimum standards for release or further development to exploit consumers. Valve's response to this is woefully inadequate. I'm also concerned that Valve lets Early Access companies appoint their own moderators who are then able to suppress and hide negative feedback about their game from the one place consumers are likely to get an honest indication of what the game is like.
There are other issues but I cant be bothered spelling them out. I'm unsure how I would weigh the good against the bad to come up with a final ranking. There is definitely work to do and I think Valve needs to review their role in ensuring the products they sell to people (based on the description) are in fact the products people get. The interface is also incredibly dated and I'd like to see their software updated.
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Post by 13thGeneral on Mar 13, 2015 23:37:39 GMT
I agree. I love all the things Steam provides, otherwise.
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Post by morsealworth on Mar 14, 2015 9:05:14 GMT
Its really complicated because Valve provides one of the most user friendly and price competitive marketplaces for buying games. They offer several of the best genuinely free to play games (CS, TF and DOTA) and they allow you to move your steam library between computers with complete ease. Their standard DRM is painless in my experience. For all these factors they should be applauded.
However, there are a number of factors which I think support BBB's rating not least of which is Early Access which I think despite the successes has become a blight on the gaming landscape. You can debate how complicit Valve is but its apparent that some publishers have used Valve's Early Access marketplace and the complete lack of any minimum standards for release or further development to exploit consumers. Valve's response to this is woefully inadequate. I'm also concerned that Valve lets Early Access companies appoint their own moderators who are then able to suppress and hide negative feedback about their game from the one place consumers are likely to get an honest indication of what the game is like.
There are other issues but I cant be bothered spelling them out. I'm unsure how I would weigh the good against the bad to come up with a final ranking. There is definitely work to do and I think Valve needs to review their role in ensuring the products they sell to people (based on the description) are in fact the products people get. The interface is also incredibly dated and I'd like to see their software updated.
I once got a Depot config error on Alan Wake. (The error means that the location of the game files for download on the server - depot - is incorrect). It took them a week and around 5 emails to even start working on the problem. Which, by the way, was corrected in under an hour after I 4th time told them that this is purely a server-side error while answering their totally unrelated surveys. So yeah, their services are good, but support is close to abysmal. By the way, auto-refund is in place because of this. |
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Aug 21, 2024 19:32:37 GMT
Aug 21, 2024 19:32:37 GMT
