Post by Deleted on Jun 21, 2015 6:41:51 GMT
The reply from steam.
"
Hello speedio
We have reviewed your refund request.
We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).
Godus - Playtime: 8 hours 40 minutes
Purchased: Sep 15, 2013 CEST
Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.
To learn more about the refund process, please visit store.steampowered.com/steam_refunds/
The Steam Support Team
help.steampowered.com/
"
By the speed they processed this refund request I doubt they looked very hard at it.
And if they will decline any refund request that is not available for a refund automatically I'm not sure why they let people request a refund for those games anyway.
Oh, I can tell you why - it allows VALVe to collate a record of evidence of their problem developers and the resultant mess they've created that VALVe is expected to clean up after, as if the developers were children who weren't capable of cleaning their own room or their own housework assignments.
The usual process was to collect up support tickets until they got to an unmanageable mess around a title, but with the amount of Early Access dirt merchants that has only been resulting in a lot more work for Steam Support...especially when that was 22cans' go-to answer involving customer service of anything other than bug reports.
I'm not sure what it would take to get my money back for this title. This is really the only game I have wanted a refund for. And I have been burned in the past by EA games and shitty preorders.
But this one has gotten personal for me for some reason.
Probably because it is company policy of 22cans to pass the buck whenever possible.
22cans have since been invited to review their policy (see the thread titled "How to NOT PR") as a measure of regaining their own community's goodwill and general reception of the company by anyone watching this mess.
VALVe had to change their policies and how they operate because of developers like 22cans making issue of business rating/legal hassles for VALVe.
It seems only fair that 22cans put on the big boy pants to do the same.
