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Post by deadspear on Jun 2, 2015 20:06:08 GMT
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Deleted
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Post by Deleted on Jun 2, 2015 20:09:51 GMT
Well well... maybe I'll give it a shot. The writing in this article makes it seem much more plausible that, with a little bit of historical evidence, we might just make some headway on Godus refunds.
Edit: To be clear.. I'm not sure it will work for people like me who backed the Kickstarter, but my husband bought a copy on SEA after the fact... So if we try for a refund, I doubt it will apply to my Kickstarter purchase.
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Jun 2, 2015 20:42:22 GMT
Well when you contact them ask them anyway, tell them to refund my 100 GBP kickstarter pledge.  @22cans Don't worry, after I get my money back I'll spend some of it on Godus when it is on sale on Steam again.  |
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Post by eskaton23 on Jun 2, 2015 22:21:43 GMT
I just tried and got the immediate response  |
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Post by eskaton23 on Jun 2, 2015 22:22:29 GMT
The page there states I've played for 144 hours which is complete bullshit. Now any idea how we get some attention to this and get our bloody refunds?
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Deleted
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Post by Deleted on Jun 2, 2015 22:23:37 GMT
Here's hoping. I plan to share any results on the open forum so non-board users have a chance to chime in if they wish. Good Luck!
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Deleted
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Post by Deleted on Jun 2, 2015 22:24:25 GMT
The page there states I've played for 144 hours which is complete bullshit. Now any idea how we get some attention to this and get our bloody refunds? Does it give you the option to submit your ticket anyway? Or were you just shut down at that point? |
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Post by eskaton23 on Jun 2, 2015 22:28:45 GMT
No option to submit a ticket at all...absolute joke
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tikigod
Master
Resistance is mean.
Posts: 115 
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Post by tikigod on Jun 3, 2015 0:44:05 GMT
Yeah, whilst the new refund policy is a step in the right direction unfortunately it doesn't cover cases of Early Access and 'Double Canning'.
Double Canning - Combination of Double Fine and 22Cans, where a developer presents an in-development game advertised as one thing to generate revenue, whilst internally working on something completely different to what was stated.
What it really needs is exception rules to Early Access titles that do something like:
* Extends the period of refunding up until the release of the game.
* Treats the refund starting point after a certain number of months after purchase if the game is still not released.
* Restarts the refund request period at the time of a early access title going into release.
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Deleted
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Post by Deleted on Jun 3, 2015 10:59:30 GMT
There is a pleasant surprise - Muir is actually being helpful in regards to the policy change, and in turn people thank him for his helpfulness.
This is part of why the same policy change was suggested to 22cans previously and numerous times over.
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Post by eskaton23 on Jun 3, 2015 11:08:54 GMT
I thanked him but sadly his instructions fell at the last hurdle. At least he tried....I think Steam and 22C should have had a request even if out of the 14 day period button on the site when you think of the number of dissatisfied folks. |
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heggers
Master
Posts: 203
Pledge level: Partner
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Post by heggers on Jun 3, 2015 12:10:03 GMT
There is a pleasant surprise - Muir is actually being helpful in regards to the policy change, and in turn people thank him for his helpfulness. Muir? Helpful? What have you been smoking my good sir? |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jun 3, 2015 15:04:43 GMT
There is a pleasant surprise - Muir is actually being helpful in regards to the policy change, and in turn people thank him for his helpfulness. Muir? Helpful? What have you been smoking my good sir? It appears that he's actually trying to be helpful. Maybe the new PR team gave him a "how not to be a gloom-sodden troll" pep talk? Whether or not he knows full well they wont be getting a refund and is being completely disingenuous is another matter, but at the very least he seems to have good intentions. Thank goodness for little miracles. |
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Post by eskaton23 on Jun 9, 2015 12:47:17 GMT
Good Lord above I got a reply Steam Support <email@support.steampowered.com> 01:10 (12 hours ago) to me ========= Please enter your reply ABOVE this line ========= Hello, A staff member has replied to your question: Hello Steve, Thank you for contacting Steam Support. We apologize for the delay. If you’d like to request a refund, please do so at help.steampowered.com/If your request is made within fourteen days of purchase and the title has been played for less than two hours, you automatically qualify for a refund. Please Note: Approved funds or wallet credit may take up to 7 days to appear in your account. If Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Only purchases made within 6 months of your request are qualified for review. For more information, please review our refund policy: store.steampowered.com/steam_refunds/Answers to common questions: support.steampowered.com/kb_article.php?ref=4873-QOSK-5126Instructions on canceling a refund request: support.steampowered.com/kb_article.php?ref=1253-ASLN-3940 |
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Post by Gmr Leon on Jun 9, 2015 13:16:31 GMT
Good Lord above I got a reply Steam Support <email@support.steampowered.com> 01:10 (12 hours ago) to me ========= Please enter your reply ABOVE this line ========= Hello, A staff member has replied to your question: Hello Steve, Thank you for contacting Steam Support. We apologize for the delay. If you’d like to request a refund, please do so at help.steampowered.com/If your request is made within fourteen days of purchase and the title has been played for less than two hours, you automatically qualify for a refund. Please Note: Approved funds or wallet credit may take up to 7 days to appear in your account. If Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Only purchases made within 6 months of your request are qualified for review. For more information, please review our refund policy: store.steampowered.com/steam_refunds/Answers to common questions: support.steampowered.com/kb_article.php?ref=4873-QOSK-5126Instructions on canceling a refund request: support.steampowered.com/kb_article.php?ref=1253-ASLN-3940Am I reading that right, in that there's another stipulation to the refunds? Within 14 days + < 2 hours played + purchased within 6 months of request. |
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Post by 13thGeneral on Jun 9, 2015 15:23:52 GMT
Good Lord above I got a reply Steam Support <email@support.steampowered.com> 01:10 (12 hours ago) to me ========= Please enter your reply ABOVE this line ========= Hello, A staff member has replied to your question: Hello Steve, Thank you for contacting Steam Support. We apologize for the delay. If you’d like to request a refund, please do so at help.steampowered.com/If your request is made within fourteen days of purchase and the title has been played for less than two hours, you automatically qualify for a refund. Please Note: Approved funds or wallet credit may take up to 7 days to appear in your account. If Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. Only purchases made within 6 months of your request are qualified for review. For more information, please review our refund policy: store.steampowered.com/steam_refunds/Answers to common questions: support.steampowered.com/kb_article.php?ref=4873-QOSK-5126Instructions on canceling a refund request: support.steampowered.com/kb_article.php?ref=1253-ASLN-3940Am I reading that right, in that there's another stipulation to the refunds? Within 14 days + < 2 hours played + purchased within 6 months of request. Uh,aren't those last two sort of contradictory? I noticed Green Man Gaming has a similar policy, and it was equally confusing with seeming contradictions like that. I asked for a clarification through email, but they simply sent a copypaste verbatim of the policy. |
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Post by eskaton23 on Jun 9, 2015 15:30:12 GMT
Basically ....we have a refund policy but you are not getting one.
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Post by totallytim on Jun 9, 2015 16:28:52 GMT
They probably can't afford so many refunds for all the SEA games people got bored of.
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Jun 9, 2015 16:52:11 GMT
It sounds like the 6 month rule would apply in case you want to appeal the 14 day rule.
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Post by nikink on Jun 9, 2015 21:48:38 GMT
I read it as < 2 hours played, and purchased within 14 days = automatic refund. Purchased over 6 months ago = no refund at all, ever.
Which screws most Godus owners I'd reckon.
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