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Post by Aynen on Aug 5, 2015 17:30:44 GMT
I know there's a thread out there that's been mostly about what we do wrong over at the Steam forums, but looking at that thread, I felt it was only half of the picture.
Saying what is done right is no less important than saying what is done wrong. Since I don't think having a back and forth about rights and wrongs within one thread has worked out very well in the past when PR and moderating is concerned, I figured it might work to have 2 threads. One where you can note down good moderation and PR that you find across any forum you encounter (not just Godus), and one where you note the bad stuff. That way it's not so much a discussion as a repository of examples.
For a person who aims to be good at moderating or PR, the combination of those two is a treasure trove. Just having 1 of the 2 is a recipy for bad things.
So if you come across any PR or moderating that you feel is worthy of praise, post about it here, so we can all learn from it.
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Post by greay on Aug 5, 2015 18:46:26 GMT
Well, first off, it should be noted that PR and forum moderation are 2 entirely different things. While bad or unfair forum moderation definitely is bad for PR, good PR is a lot more than just good moderation. That said:It needs to be noted, of course, that the moderation here on this forum is very good. It's always been very thoughtful, and a "light touch" is definitely appreciated. And effective. There has been that one recent misstep. Even if you agree with what they were doing (which I do), it probably could have been handled better & w/better communication. That's the thing: PR & moderation both are more about communication than anything else. As far as straight-up PR, I should mention another kickstarted game, Crea. It's been around about as long as Godus, but it wasn't put up on Steam EA until much later (and, for what it's worth, despite being pretty much just one programmer & one artist, feels much further along). The developer, Jasson, has been incredibly open throughout development, and taken lots of feedback & suggestions on board. He's usually very responsive, and has often fixed bugs the same day they're reported. He also does regular live dev-streams on Twitch. Oh, and has an IRC channel (which has lately been pretty quiet, but is another good option for dev/client communication). |
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heggers
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Post by heggers on Aug 6, 2015 7:39:15 GMT
I don't expect this thread to see much traffic...
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Post by morsealworth on Aug 6, 2015 9:44:00 GMT
Well, the problem is, there is nothing done right. The things were done right when FuriousMoo came here and was honest. You know, we like it when people are honest with us. In fact, we paid you to be honest with us - go check the Kickstarter page with backer engagement promises. But what you did to FuriousMoo after he did so much good to the community? You know the answer. So there is nothing you do right, but there's something you can do right, and we yell about it on every thread on the forum I can count. |
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Post by Aynen on Aug 6, 2015 12:12:06 GMT
Well, the problem is, there is nothing done right. The things were done right when FuriousMoo came here and was honest. You know, we like it when people are honest with us. In fact, we paid you to be honest with us - go check the Kickstarter page with backer engagement promises. But what you did to FuriousMoo after he did so much good to the community? You know the answer. So there is nothing you do right, but there's something you can do right, and we yell about it on every thread on the forum I can count. that counts as a good thing too, you liked Moo's honesty. Duely noted. |
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Post by Deth on Aug 6, 2015 12:19:42 GMT
Well I found some nice people here due to this forum being formed and found out about some other cool games from them.
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Post by colin22cans on Aug 6, 2015 13:27:59 GMT
Well, the problem is, there is nothing done right. The things were done right when FuriousMoo came here and was honest. You know, we like it when people are honest with us. In fact, we paid you to be honest with us - go check the Kickstarter page with backer engagement promises. But what you did to FuriousMoo after he did so much good to the community? You know the answer. So there is nothing you do right, but there's something you can do right, and we yell about it on every thread on the forum I can count. I'm not sure what you think we did to Konrad. He's still here designing with that glorious hair. |
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Post by mindless on Aug 6, 2015 13:36:10 GMT
he doesn't come around here anymore, and alot of us suspect that he has been forced into that position from up on high, the only communication is through official announcements that can be controlled through the corporate channels, its just not the same as having one-2-one unfiltered contact that endeared him to us in the first place.
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Casinha
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Post by Casinha on Aug 6, 2015 13:43:44 GMT
Well, the problem is, there is nothing done right. The things were done right when FuriousMoo came here and was honest. You know, we like it when people are honest with us. In fact, we paid you to be honest with us - go check the Kickstarter page with backer engagement promises. But what you did to FuriousMoo after he did so much good to the community? You know the answer. So there is nothing you do right, but there's something you can do right, and we yell about it on every thread on the forum I can count. I'm not sure what you think we did to Konrad. He's still here designing with that glorious hair. I think the issue surrounding Konrad was the fault of the media, not the fault of 22Cans (although the state of the game at the time of his taking over is absolutely a factor). He was candid and engaging, which media outlets seized as an opportunity to slate and deride, causing a backlash on 22Cans (and by proxy the backers when the team once again retreated into its shell) at a time when they were actually trying to do better. Did they mention that he was doing his best with what he was given? Or that while he wasn't focusing on one area he was in fact focusing on another? Everything I read just blathered on about whatever negative comments they could find. As such, is it actually good PR to do what Konrad was doing? 'cause while we loved it, the vultures that call themselves "journalists" swooped down and picked apart a small team that was finally trying to get back on its feet. Whether or not they were correct to do so is not for this thread, but as it stands all it did was set afire bridges that had been long in the making, so I can't agree that it's "Good for PR". tldr; I hate today's Media as even good PR can be twisted into something terrible |
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Lord Ba'al
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Post by Lord Ba'al on Aug 6, 2015 13:50:44 GMT
I can totally understand that the company/Konrad retreated into its shell at that time. I might have done the same. But After a while I would have come back out of it. I think the time is now right to do so.
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Post by colin22cans on Aug 6, 2015 14:16:24 GMT
he doesn't come around here anymore, and alot of us suspect that he has been forced into that position from up on high, the only communication is through official announcements that can be controlled through the corporate channels, its just not the same as having one-2-one unfiltered contact that endeared him to us in the first place. The only communication? Corporate channels? What am I doing replying to comments here then?  |
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Post by mindless on Aug 6, 2015 14:23:34 GMT
Don't play dumb, you know I'm talking about communication from him!
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Post by Deth on Aug 6, 2015 14:23:56 GMT
he doesn't come around here anymore, and alot of us suspect that he has been forced into that position from up on high, the only communication is through official announcements that can be controlled through the corporate channels, its just not the same as having one-2-one unfiltered contact that endeared him to us in the first place. The only communication? Corporate channels? What am I doing replying to comments here then? Ummmmm your the corporate channel? Am I wrong and your not the community manager? |
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Post by colin22cans on Aug 6, 2015 14:26:32 GMT
The only communication? Corporate channels? What am I doing replying to comments here then? Ummmmm your the corporate channel? Am I wrong and your not the community manager? Nope! I'm the PR Manager and I'm here on my own free will. I'm not officially required to be here!  |
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Post by Deth on Aug 6, 2015 14:48:20 GMT
Ummmmm your the corporate channel? Am I wrong and your not the community manager? Nope! I'm the PR Manager and I'm here on my own free will. I'm not officially required to be here! Oh OK that kinds of explain things. |
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Roumsen
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Post by Roumsen on Aug 6, 2015 14:54:13 GMT
I would like to ask you a question Aynen . But first I want to say that I personaly don't have any idea how good or how bad you or 22 Cans are doing their job in respect to moderation or PR, since I refused to to visit the steam forum frequently almost a year ago, thus I'm not able to contribute something useful. Anyway... So, why did it take almost four months to come up with the idea to start this thread here ( the "how to not PR" thread is open since april whatsoever) ? Don't get me wrong, I'm just curious. |
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Post by colin22cans on Aug 6, 2015 15:10:24 GMT
I would like to ask you a question Aynen . But first I want to say that I personaly don't have any idea how good or how bad you or 22 Cans are doing their job in respect to moderation or PR, since I refused to to visit the steam forum frequently almost a year ago, thus I'm not able to contribute something useful. Anyway... So, why did it take almost four months to come up with the idea to start this thread here ( the "how to not PR" thread is open since april whatsoever) ? Don't get me wrong, I'm just curious. Yeah.. why Aynen? *evil eyes* |
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Lord Ba'al
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Post by Lord Ba'al on Aug 6, 2015 15:15:42 GMT
Let me ask you something colin22cans. Now that things have gotten a little quieter on the forum it seems like the perfect time to take advantage and get some positive motion going. So what kind of things do you think you could/should do to get some good PR going? |
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Post by Aynen on Aug 6, 2015 16:37:27 GMT
Lord Ba'al basically answered it. This forum has undergone a change, and the timing seemed right to try.
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Lord Ba'al
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I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
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Steam: stonelesscutter
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Post by Lord Ba'al on Aug 6, 2015 16:41:20 GMT
This forum has undergone a change Well... I wouldn't go THAT far. |
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