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Post by Praesme on Oct 21, 2015 22:44:23 GMT
My comment was not in a support thread it was on the main page, and then moved to a support thread, but don't let facts confuse things.
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sam
One Hit Wonder
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Post by sam on Oct 21, 2015 23:25:07 GMT
A support thread is not the place to try to set any expectations for a customer or point out "facts". 22cans provides customer support on a daily basis with 1 on 1 interactions with Godus players - just this week our support channels have aided and assisted over 80 users who have required help with Godus on PC or Mobile platforms. Please do not try to spread incorrect information. In this case, CyberGrim/Martin was not aware of the thread and that's all (and nor was I) - nothing sinister, nothing pitchforky about it. His entire job does not entail around Support. At the moment, it mostly revolves around making sure the next Godus release launches without any game breaking bugs and with the size of it, it's a fair task. Can you please show me where the information that I have passed on to this forum has been a lie? I cannot speak for past users or events that happened before my time at 22cans because it's not my place to and I just don't know all the details. What I have posted and shared so far relating to Combat has been correct and I really am looking forward to sharing more with Steam, Proboards and Kickstarter - I think people are going to be pretty impressed with the amount of work done.  We haven't publicly released any test builds due to the nature of development. The whole point of Early Access is to allow customers/users to play games as they develop and that has been the case with Godus - It's not to just publish any buggy release whenever. A lot of work goes into testing and bug catching and if we released a game that crashed after mere minutes of gameplay, users would rightly be furious with that and people would take that as a representation of the final product. The work with LongTu Game really hasn't taken much time away from Combat development. All the work and localisation is being handled by the Chinese developer and any questions are handled by Simon or Production. Prae has the right to reply to his ban and we are listening. I won't be discussing the ban further outside of Steam. Thanks Colin, I don't know you and I think you're a bit of a fool to take on this chalice but I wish everyone some level of lenience. So far this hasn't worked hence why I make a post here. Run while you can, you ain't got much time, months if not weeks. Your first sentence directly contradicts your second sentence in the customer's view, in this case anyone who backed or bought Godus. Martin is a very capable person who's also a wonderful chap but his holiday is not what this is about. While your point about SEA is correct, you choose to ignore your Kickstarer backers which is where your first priority should be as you haven't fulfilled your obligations there still. I'm sure Konrad (who just like Martin is a good guy) wants to make a good Godus update but it's not in the studios interest. Your sentence about LongTu contradicts your earlier sentence that Simon can't post on the forums. If he's got any fucking respect for the people who gave him a fucking job he'd fucking be fucking posting here. Fucking ass if not. Good luck and ...'thanks'. |
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Post by tt on Oct 21, 2015 23:38:34 GMT
Prae has the right to reply to his ban and we are listening. "That's a PERMANENT ban, for someone who's been a thorn in our side for quite some time now. But if he begs for forgiveness, I might consider revoking it." Makes sense. Does it feel good when you do it colin...? |
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Post by Parody on Oct 22, 2015 2:34:20 GMT
I don't think it's any stretch of the imagination after past and recent events to conclude that a main reason and perk the v-steam mods stick around covering for this joke of a company is that Steam one place in life where they actually get the last word in. Keep on smirking while the joke is all on you.
22schadenfreudes keep schadenfreudn'
Also, what Sam said x2.
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Post by Praesme on Oct 22, 2015 3:03:50 GMT
22cans will start ignoring this soon enough, as they do with anything negative. I find it amusing that they want an apology from me for censoring me and treating me like a child, claiming I have not been treated in any way, when I have opened a god damned thread about the censoring of my simple posts, like "does the world editor work yet?". imgur.com/FglAqquThere is NO CM, there is NO PR, and you claiming my negative attitude is anything other than an appropriate response to your shitty companies shitty policy of fucking us every chance you get is more insulting than I have ever been. @colin I am waiting for you to apologize and I will not discuss the steam ban anywhere other than the public forum that is here, so we can all see how disingenuous and underhanded your company is. |
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Post by Drake on Oct 22, 2015 5:04:38 GMT
Not the "company", but rather him and the people working at 22 cons.
As I keep saying, it's the people that make up the company and cause actions to happen. Company is not some omnipotent being. You think if they all formed a new company it would be different because they are not called 22 cans anymore? Only the name would change.
That's why jot down all the names of employees at 22 cans, and if you see their names associated with any other project, remind the people there and any potential customers what scum bags and cons they those ex 22 cans employees are.
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Post by hardly on Oct 22, 2015 5:37:18 GMT
I feel obligated to respond to this thread even though I really want to ignore it.
Facts: - GODUS development is not proceeding fast enough, I cant even remember when the last meaningful update to the game occurred
- Any workload/workforce issues 22Cans experience are entirely of their own making
- 22Cans refuse to provide any long term plan or commit to any milestones or completion dates.
The facts create a toxic environment. Given that environment, is it any wonder that conflict arises? I hope nobody was banned deleted for observing 22Cans lack of responsiveness because stating the truth - that 22Cans doesn't provide customers with appropriate levels of information is an overreaction in my opinion.
Having said that, I realise Colin that you feel in a specific context that you are responsive to your customers, but in terms the wider issue of delivering the product promised in a reasonable period of time, the company (not individuals) has completely and intentionally (diverted resources to mobile/the trail) failed. I don't say this with malice but because it would be dishonest to pretend, as 22Cans does on occasion, that they made an honest effort to deliver the PC version of GODUS promised.
I realise that there are still a few people working hard on GODUS. I hope they can redeem that situation but given the progress since December last year (yes that is when they started working on the "quick win" that is combat) I cant see any viable path to redemption.
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Post by Spiderweb on Oct 22, 2015 8:05:27 GMT
I feel obligated to respond to this thread even though I really want to ignore it.
Facts: - GODUS development is not proceeding fast enough, I cant even remember when the last meaningful update to the game occurred
- Any workload/workforce issues 22Cans experience are entirely of their own making
- 22Cans refuse to provide any long term plan or commit to any milestones or completion dates.
The facts create a toxic environment. Given that environment, is it any wonder that conflict arises? I hope nobody was banned deleted for observing 22Cans lack of responsiveness because stating the truth - that 22Cans doesn't provide customers with appropriate levels of information is an overreaction in my opinion.
Having said that, I realise Colin that you feel in a specific context that you are responsive to your customers, but in terms the wider issue of delivering the product promised in a reasonable period of time, the company (not individuals) has completely and intentionally (diverted resources to mobile/the trail) failed. I don't say this with malice but because it would be dishonest to pretend, as 22Cans does on occasion, that they made an honest effort to deliver the PC version of GODUS promised.
I realise that there are still a few people working hard on GODUS. I hope they can redeem that situation but given the progress since December last year (yes that is when they started working on the "quick win" that is combat) I cant see any viable path to redemption.
Well put +1 |
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Post by robin on Oct 22, 2015 9:56:16 GMT
It's tough to know what 22cans should do now with Godus.
All the mistakes that have been made have been made and Peter is responsible for those. However, we're in a position now with few people working on Godus trying to implement combat. What comes after that? I'm not sure.
We're not going to get all of the ages (we have roughly 2/11 that were planned). We're not going to get Homeworld (the original Jupiter sized world containing everyone) or Hubworld (the redesigned more simple 24 layers of challenges consisting of 4 player stages) or the God of Gods or leaving your starting planet or a story (that James Leach was hired for) or the 20 Gods vs. 20 Gods battles or sculpting affecting macroclimate and microclimate or a whole range of God powers or many other things.
They asked for too little money, were too ambitious, were not transparent enough, and now the game almost certainly has a very low revenue, so the full team cannot afford to work on it. So, it's tough to know what 22cans should do now with Godus.
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Post by paulusian on Oct 22, 2015 10:28:23 GMT
A support thread is not the place to try to set any expectations for a customer or point out "facts". 22cans provides customer support on a daily basis with 1 on 1 interactions with Godus players - just this week our support channels have aided and assisted over 80 users who have required help with Godus on PC or Mobile platforms. Please do not try to spread incorrect information. In this case, CyberGrim/Martin was not aware of the thread and that's all (and nor was I) - nothing sinister, nothing pitchforky about it. His entire job does not entail around Support. At the moment, it mostly revolves around making sure the next Godus release launches without any game breaking bugs and with the size of it, it's a fair task. Can you please show me where the information that I have passed on to this forum has been a lie? I cannot speak for past users or events that happened before my time at 22cans because it's not my place to and I just don't know all the details. What I have posted and shared so far relating to Combat has been correct and I really am looking forward to sharing more with Steam, Proboards and Kickstarter - I think people are going to be pretty impressed with the amount of work done. We haven't publicly released any test builds due to the nature of development. The whole point of Early Access is to allow customers/users to play games as they develop and that has been the case with Godus - It's not to just publish any buggy release whenever. A lot of work goes into testing and bug catching and if we released a game that crashed after mere minutes of gameplay, users would rightly be furious with that and people would take that as a representation of the final product. The work with LongTu Game really hasn't taken much time away from Combat development. All the work and localisation is being handled by the Chinese developer and any questions are handled by Simon or Production. Prae has the right to reply to his ban and we are listening. I won't be discussing the ban further outside of Steam. Thanks If you're selling something--anything at all--then anything you do or say at any time and at any place is setting an expectation for your customers. If a support thread isn't the place to point out facts, how in the hell do you intend to address the issue your customer is requesting support with? Rainbow-farting unicorn daydreams? If you managed to breeze through "over 80 users who have required help" in just this week, what in the hell took you 6 WEEKS to respond to ONE support thread on Steam? "Can you please show me where the information that I have passed on to this forum has been a lie?" Why, certainly! Who's Midnight Bacon? Is that you, Colin? Weren't you the person who responded to Dae's initial request for support on the Steam forums, on September 8th, with the assurance you'd "let the QA department know!" Weren't you the same person who then requested Dae "e-mail godusfeedback@22cans" on the Steam forums, on October 21st? Did you not claim--in the post I've quoted above--you weren't aware of said thread? I believe it was a parenthetical aside... "(and nor was I)" Upon closer inspection, it would seem to be rather sinister, indeed... The most reprehensible part of your behavior though, Colin, is the fact you're attempting to coerce an apology from someone in exchange for something included with their purchase of your product, without having the professional decency to apologize to customers for ignoring their issue for 6 WEEKS. Apparently, you're not discussing much of anything at all on the Steam forums... |
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Post by petermolyneux on Oct 22, 2015 12:56:46 GMT
I mean, it's really quite simple. The community wants colin22cans to act in good faith, he refuses to do so. We are quite aware he will ignore any posts documenting his history of lying to the community, despite his request for Drake to provide such. Colin has informed us in the past that our feedback is valuable/needed and that Godus is actually utilizing the Early Access program to take advantage of that, now he tells us that they will not put Combat on opt-in until, like the Story, it is essentially the "final product", and we can go to work as unpaid bug testers. I have voiced my concerns before about Colin and Simon's employment being something akin to last-choice hires for last-choice jobs, but the actions and comments by the former in regard to this incident seem to place that judgement in a more tangible light. |
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Post by Praesme on Oct 22, 2015 19:31:27 GMT
so the timeline goes
6 weeks ago someone has a problem, and 22cans ignores them.
2 days ago someone reports the same problem on the main page. I respond with "don't hold your breath see this guy over here is in the same boat" (paraphrasing)
hours later my post has been deleted, the initial poster and the 6 weeks later poster get responses and I get warned for not being helpful...
I respond call BS on the censorship and Aynen warns me to stay in line or I could be banned (this is just baiting "hey, shut up already or else!") (paraphrasing)
I go to my own little off topic thread cstill called "why am I being censored by the moderators" and call the moderation a bunch of jack booted thugs with no care for anything but our money
Colin bans me, and asks for an apology....
then starts talking about how support threads are not the place for my type of comments
I NEVER posted in a support thread
You aren't even clear on why I am banned in your own head. If you think I said some thine libelous bring me to task... but I must inform you truth is a valid defense against libel, and the actions of your moderation and its censorship fit rather well with the image of jack booted thugs stepping on the necks of those without power... I mean look at this shit situation you caused
But if we let you ignore it long enough then like everything including your revenue stream it will eventually go away.
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Post by Praesme on Oct 22, 2015 20:20:55 GMT
oh and hours after my ban the problem seems to mysteriously correct itself.
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Post by Parody on Oct 22, 2015 21:59:26 GMT
oh and hours after my ban the problem seems to mysteriously correct itself. Turns out you were helpful after all.  |
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Post by Drake on Oct 23, 2015 1:18:19 GMT
So, Rabbitking posts this:
[BG]Rabbitking78 1 hour ago
I think the godus discussion is going a bit too far. All of this for a game that isn't how we want it to be. I'm talking about the guy saying he will note all the developpers name and make his best to kill wathever new project they will make. This is stupid. This is called a personal attack. An attempt to ruin someone career or maybe even life. All of this for what? For 20$. It might means 10 million$ for 22cans, but this money was the only source of money for 22 people during about 3 years. Even if the game is bad, 3 years of work is 3 years of work. And time equal money. Money is needed for everybody.
Here's my reply to you.
A car salesman cons you and knowingly sells you a lemon. His partner sales man helps to talk you into purchasing it, the mechanics give it a tune up, knowing about all the problems under the hood, the finance guy helps you finance it, knowing the car isn't worth even half of what you are paying, and the management approves. Yes, all those people need money to live. However, do you want any of those people working at any other car sales dealership?
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Post by Drake on Oct 23, 2015 1:21:50 GMT
Short of being unemployed, the only jobs available to unscrupulous maggots, lacking any resemblance of common industrialized nations ethics are menial fast food jobs. Even then, I would be careful biting into that burger for fear of food poisoning.
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Post by petermolyneux on Oct 23, 2015 19:33:01 GMT
A car salesman cons you and knowingly sells you a lemon. His partner sales man helps to talk you into purchasing it, the mechanics give it a tune up, knowing about all the problems under the hood, the finance guy helps you finance it, knowing the car isn't worth even half of what you are paying, and the management approves. Yes, all those people need money to live. However, do you want any of those people working at any other car sales dealership?
When you put it that way, I find it difficult to disagree. |
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Post by Praesme on Oct 23, 2015 19:41:55 GMT
We can assume since 22cans stopped logging back in to check, they no longer give a shit about this thread or the image they project surrounding my ban, and are just going to wait for it to die. They have said what they intend to say and anything else will simply add fuel to a fire they want nothing to do with.
The usual tactic of head in the sand has started and we will see no more response to this. Just like we see no responses to the who is the CM thread which I opened one a while ago as well, assuming it hasn't been scrubbed out of existence yet.
.... Then they came for me—and there was no one left to speak for me.
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Post by greay on Oct 23, 2015 21:19:05 GMT
Just like we see no responses to the who is the CM thread which I opened one a while ago as well, assuming it hasn't been scrubbed out of existence yet. Wait, you made one, too? That's 3 on the Steam forums then, in addition to the one here. What reason could they possibly have for not answering? |
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Post by Praesme on Oct 23, 2015 22:20:20 GMT
I may have misstated, I don't think I opened a separate thread but I have certainly asked the CM question and pointed out there has been nothing since June a couple times now. such as this one in the sept 11th update still pinned.
Praesmeodymium has Godus (Banned) Sep 29 @ 2:04pm
18 days since the last appearance of anyone working at 22cans. I wonder whats going on? I wonder when they will trickle the next bit of information about why combat isnt done yet too us.
I wonder if there is a Community Manager anymore, and why PR is taking the silent treatment as a tactic... I could make many guesses.
We havent died of starvation yet! So cmon guys how about participating in early access and living up to the store advertising?
"Now more than ever, as we’re currently making full use of our opt-in branch by running a rapid build release schedule during our PC-focused sprint."
I mean umm 4 months is defiently not rapid....
#14
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We haven't publicly released any test builds due to the nature of development. The whole point of Early Access is to allow customers/users to play games as they develop and that has been the case with Godus - It's not to just publish any buggy release whenever. A lot of work goes into testing and bug catching and if we released a game that crashed after mere minutes of gameplay, users would rightly be furious with that and people would take that as a representation of the final product. 
Aug 21, 2024 19:32:37 GMT
