Deleted
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Post by Deleted on Aug 18, 2014 19:54:58 GMT
Has anyone had any luck getting a refund?
I'd love to hear about the avenue you took to get it.
Also, I'd enjoy hearing about any bits of resistance you came across along the way so I can know what to expect.
Please feel free to be as vague and anonymous as you wish.
Thanks
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Post by Danjal on Aug 18, 2014 19:57:00 GMT
I think you're out of luck.
I've yet to hear of ANYONE getting a refund on Godus.
Not even the Kickstarter backers (who have some pretty good grounds as it appears that certain 'rewards' will *never* make it into the game) have gotten anywhere there.
The cans just keep their special "But we're still in development" excuse handy as an invulnerability shield.
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Deleted
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Post by Deleted on Aug 18, 2014 20:02:34 GMT
I'm hoping that the relatively anonymous nature of this particular thread will bring some helpful souls forward. I can dream, can't I?  |
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stuhacking
Master
Posts: 170 
Pledge level: Partner
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Post by stuhacking on Aug 19, 2014 9:29:01 GMT
I doubt you will get a refund. Certainly not from Steam or Kickstarter since it's not their responsibility. Requests made to 22Cans directly will get the same copy-pasted response we saw a few times on the backer forum:
So, as per that mail, you could try opening a request, or you could try contacting Peter Murphy directly, but we've been led to believe he either ignores those messages or just forwards them to the community managers. (I'll pass on Peter's email address on request, but since this is an open board I don't wish to publish it...)
The 'still in development' excuse is a strong crutch, and when they eventually do declare a final release I suspect it will have been too long since the original payment date to expect any kind of reimbursement.
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Post by Monkeythumbz on Aug 19, 2014 11:34:13 GMT
It is company policy not to issue refunds. I'm afraid there is no movement on this.
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Post by tributonk on Aug 19, 2014 15:17:02 GMT
It is company policy not to issue refunds. I'm afraid there is no movement on this. Company policies change. I suppose we'll see more or less of these types of questions around the end of the PC sprint. |
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stuhacking
Master
Posts: 170
Pledge level: Partner
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Post by stuhacking on Aug 19, 2014 15:33:21 GMT
I suppose we'll see more or less of these types of questions around the end of the PC sprint. Yes, I suppose there's a strong possibility of that, unless we see exactly the same amount of them. |
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Aug 19, 2014 19:46:59 GMT
You can always start mailing lemons. |
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jpw
Master
Posts: 159
Pledge level: Patron+Acorn+Poster
I like: Populus
What I thought Godus was going to be...
I don't like: Waiting
Collecting belief
Stickers
Sculpting
Voyages
Managing settlements
Not being a god in a god game
Chests
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Post by jpw on Aug 24, 2014 14:45:30 GMT
Or sardines.
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Post by Qetesh on Aug 25, 2014 19:10:50 GMT
Or sobpoenas at the rate this is going.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 22, 2014 8:47:20 GMT
It is company policy not to issue refunds. I'm afraid there is no movement on this. Seems company policy has changed a bit under certain circumstances... 22cans Offer Refunds After All
That said. I'm not heartless. I do feel for the folks at 22cans and hope they can get this mess cleared up soon. Attachments:
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Post by hardly on Sept 22, 2014 8:53:18 GMT
Interesting. Perhaps they feel vulnerable to appeals to apple. All the more reason to make those appeals if you are an affected party.
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Deleted
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Post by Deleted on Sept 22, 2014 8:55:23 GMT
It's unfortunate that mobile users were not made aware of the nature of Steam Early Access and that losing progress is part of the... oh... right...  |
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Post by hardly on Sept 22, 2014 8:57:22 GMT
Is there a precedent for such issues on Farmville type games on iOS.
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Post by Danjal on Sept 22, 2014 11:29:18 GMT
It is company policy not to issue refunds. I'm afraid there is no movement on this. Seems company policy has changed a bit under certain circumstances... 22cans Offer Refunds After All
That said. I'm not heartless. I do feel for the folks at 22cans and hope they can get this mess cleared up soon. I suspect that "reimburse" means give the gems back, not the money. But we'll have to wait and see I guess? |
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Post by Deth on Sept 22, 2014 12:39:15 GMT
My money is on it just being gems as well. If they do one full refund then they will get his by a wave of people wanting full refunds and that would really sink them.
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Sept 22, 2014 19:58:43 GMT
That was my first thought as well but reading it closely it actually means giving back the money, since it is a reimbursement for whatever money she spent on gems and not a reimbursement for whatever gems she lost.
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Post by Danjal on Sept 22, 2014 20:06:51 GMT
That was my first thought as well but reading it closely it actually means giving back the money, since it is a reimbursement for whatever money she spent on gems and not a reimbursement for whatever gems she lost. If it IS money, then this is gonna cause people to demand refunds on PC aswell... I mean, we've lost progress more than once =P I haven't seen any confirmation either way though. |
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Post by rubgish on Sept 22, 2014 22:22:43 GMT
Money spent on gems which are then lost through a game reset is a lost asset and thus there is actual financial loss. The game resetting on PC still gives you the full PC game to play, just without your save, thus no actual financial loss. The two are thus very different situations and thus they'll treat them differently.
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Post by Danjal on Sept 22, 2014 22:57:28 GMT
Money spent on gems which are then lost through a game reset is a lost asset and thus there is actual financial loss. The game resetting on PC still gives you the full PC game to play, just without your save, thus no actual financial loss. The two are thus very different situations and thus they'll treat them differently. And how many players will agree with that assessment? As opposed to the ones that will say "A refund is a refund" Granted, we've yet to hear whether "reimbursement" means money or gems... |
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