tikigod
Master
Resistance is mean.
Posts: 115 
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Post by tikigod on Sept 23, 2014 2:48:09 GMT
It is company policy not to issue refunds. I'm afraid there is no movement on this. Seems company policy has changed a bit under certain circumstances... 22cans Offer Refunds After All
That said. I'm not heartless. I do feel for the folks at 22cans and hope they can get this mess cleared up soon. In this case, I suspect it's because 22Cans policy is overruled by Apples. If people buy things such as gems and then lose them or their progress after spending them due to technical problems, I think Apple have a policy that the company operating the thing HAS to cover reimbursement in some manner. If that's the case, 22Cans policy may not have changed, but it's not up to them as far as the iOS store is concerned. It's either pay up or get out. So 22Cans offer such reimbursement with a smiling caring face, whilst it's actually something another company is forcing their hand over. Whilst with Godus PC, Valve back 22Cans fully due to their blanket 'no refunds' stance and they can hide behind that leaving it up to people to cite various local regulations/laws to Valve. For example, 22Cans may have a 'policy' to not issue refunds but that policy is completely overruled by any local laws that may apply. So I suppose a more accurate statement would be "It is 22Cans policy not to issue refunds, beyond its legal obligation to provide such stated by local legislations. In which case refunds are to seeked from the store distributor from where you bought it from". AKA: "Piss off. Bother someone else". Funnily enough, a lot of the UK return/refund legislations could in theory at least very much apply to Godus once they go out of release and present their 'delivered product'. Unfortunately, digital material is still a very under controlled environment so failing to deliver the advertised product and advertising a "No refund policy" is seen as fine. Whilst any other kind of physical product, you'd not have a leg to stand on with that stance. |
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Lord Ba'al
Supreme Deity
Posts: 6,260
Pledge level: Half a Partner
I like: Cats; single malt Scotch; Stargate; Amiga; fried potatoes; retro gaming; cheese; snickers; sticky tape.
I don't like: Dimples in the bottom of scotch bottles; Facebook games masquerading as godgames.
Steam: stonelesscutter
GOG: stonelesscutter
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Post by Lord Ba'al on Sept 23, 2014 5:15:58 GMT
Money spent on gems which are then lost through a game reset is a lost asset and thus there is actual financial loss. The game resetting on PC still gives you the full PC game to play, just without your save, thus no actual financial loss. The two are thus very different situations and thus they'll treat them differently. And how many players will agree with that assessment? As opposed to the ones that will say "A refund is a refund"  Granted, we've yet to hear whether "reimbursement" means money or gems... The word reimbursement indicates that they are giving someone who invested something of value into something back their investment because the investment lost its value due to fault of 22Cans. Since gems have no value this has to be about money. If it was about giving back gems they would not have to use such terms as reimbursement. Hey, I invessted my gems and now they're gone! Oh we're sorry, here's however many gems you had times 2. Coz gems have no value. Here's a million gems! Oooo thank you so much. |
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Post by Danjal on Sept 23, 2014 12:50:56 GMT
Linguistical analysis aside (I'd agree with you on that) - I think I'll wait untill I get official confirmation on this from 22cans.
Then I'll grab the popcorn to see how the PC community will respond to their "no refund" policy. =P
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Post by morsealworth on Sept 23, 2014 16:10:44 GMT
Well, the word "reimbursement" implies money from its etymology.
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Post by Danjal on Sept 23, 2014 16:31:01 GMT
re·im·burse (rm-bûrs) tr.v. re·im·bursed, re·im·burs·ing, re·im·burs·es 1. To repay (money spent); refund. 2. To pay back or compensate (another party) for money spent or losses incurred. Compensation for money spent or losses incurred does not define that the compensation has to be monetary in nature. If gems are provided, it'd also be a form of compensation. And considering how 22cans has been squirming out from under obligations that we assumed are perfectly obvious - I don't go taking these things for granted. |
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Post by morsealworth on Sept 23, 2014 18:33:45 GMT
re·im·burse (rm-bûrs) tr.v. re·im·bursed, re·im·burs·ing, re·im·burs·es 1. To repay (money spent); refund. 2. To pay back or compensate (another party) for money spent or losses incurred. Compensation for money spent or losses incurred does not define that the compensation has to be monetary in nature. If gems are provided, it'd also be a form of compensation. And considering how 22cans has been squirming out from under obligations that we assumed are perfectly obvious - I don't go taking these things for granted. No, the compensation simply implies that the one compensating didn't receive any of the money for which it is compensating. It's still monetary. |
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Post by Danjal on Sept 23, 2014 18:44:43 GMT
Several cutouts from the Godus Facebook page - note how they use a standard "contact support" and avoid mentioning monetary solutions.
I've send out a specific request to which they have not yet responded.
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Post by morsealworth on Sept 23, 2014 18:59:36 GMT
Ok, then they are misusing the word as its meaning is strictly monetary since Middle Ages.
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Post by Danjal on Sept 23, 2014 19:00:21 GMT
Thats what I said, 22cans has a history of squirming. I'd rather await official confirmation.
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stuhacking
Master
Posts: 170
Pledge level: Partner
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Post by stuhacking on Sept 30, 2014 11:19:26 GMT
Ok, then they are misusing the word as its meaning is strictly monetary since Middle Ages. Have 22Cans ever used words correctly? Alpha, Beta, Sprint, Percentage, Hand-signed :rolleyes: ...delightful
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Post by Monkeythumbz on Sept 30, 2014 12:29:23 GMT
This isn't a refund - all we're doing to restoring the balance of anybody who has recently lost gems due to a technical error on iOS.
Previously, people were unable to access the balance of gems they had bought as in-app purchases in the iOS version of Godus' in-game shop. All we're doing is making that balance accessible again. This is why we're saying we're restoring people's gems, not refunding them.
To clarify: we aren't reimbursing people who had lost gems with the amount of money they had spent, rather we are making those lost gems (for which they had paid) accessible again. No real-world cash is being refunded in this instance.
Hope that makes sense!
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Post by Qetesh on Sept 30, 2014 13:10:45 GMT
I am pretty sure they just lost another platform's support. I wonder how much game revenue is already going to legal advice fees.
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Post by Monkeythumbz on Sept 30, 2014 13:26:35 GMT
I am pretty sure they just lost another platform's support. I wonder how much game revenue is already going to legal advice fees. There will also be an in-game present for all those affected by way of an apology and as a token of our appreciation. |
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Post by Danjal on Sept 30, 2014 13:30:07 GMT
I am pretty sure they just lost another platform's support. I wonder how much game revenue is already going to legal advice fees. There will also be an in-game present for all those affected by way of an apology and as a token of our appreciation. Is it hidden behind a timer?  |
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Post by Monkeythumbz on Sept 30, 2014 13:43:49 GMT
There will also be an in-game present for all those affected by way of an apology and as a token of our appreciation. Is it hidden behind a timer? Good idea! Now we can say it was a suggestion made by the community |
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Post by engarde on Sept 30, 2014 14:27:44 GMT
History would suggest you are already saying that...
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Post by Qetesh on Sept 30, 2014 14:29:30 GMT
I am pretty sure they just lost another platform's support. I wonder how much game revenue is already going to legal advice fees. There will also be an in-game present for all those affected by way of an apology and as a token of our appreciation. NO frakin way! You are giving them an in game present before you give the backers their in game rewards?  Are you kidding me? Are you pulling my leg? Where is our apology and where is our token? None of Godus would even exist if we had not backed the game to begin with. |
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Post by Monkeythumbz on Sept 30, 2014 15:16:44 GMT
There will also be an in-game present for all those affected by way of an apology and as a token of our appreciation. NO frakin way! You are giving them an in game present before you give the backers their in game rewards? Are you kidding me? Are you pulling my leg? Where is our apology and where is our token? None of Godus would even exist if we had not backed the game to begin with. It's not a bespoke, iOS-only present - it's just a boost to their resources so as to enable them to make progress quickly and make up for lost time, that's all. As far as I'm aware, right now the PC community isn't suffering from game-breaking issues (as opposed to gameplay issues), which is why we aren't rewarding you in the same way. What you guys will be getting is PC-exclusive modding tools and a dedicated sprint to address some of your gameplay concerns. I've chased up an ETA on both and hope to have answers soon. |
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Post by engarde on Sept 30, 2014 15:25:29 GMT
Can I draw your attention to the optin issue where all the settlements disappeared... a case has been raised (REQUEST #17739), with no feedback thus far aside from auto responder. I know losing 6.5 k population might not be a game breaking issue to some, but hey I felt it was one.
Not trying to make it all about me or hijack the thread but in the face of a statement
I needed to splutter something out.
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Post by Monkeythumbz on Sept 30, 2014 15:28:46 GMT
Can I draw your attention to the optin issue where all the settlements disappeared... a case has been raised, with no feedback thus far aside from auto responder. I know losing 6.5 k population might not be a game breaking issue to some, but hey I felt it was one. The latest version of Godus is actually the one on the main branch of Steam, not on opt-in. Right now our tech support team are dealing with a sizeable backlog of support queries, which they're only just getting on top of. Please bear with them and they'll help you out with your issue personally as quickly as they possibly can. Sorry for the delay, I appreciate that this is a sucky situation, however the good news is that at least we're very close to a resolution now, both in terms of lost progress/gems on iOS and the backlog of support queries. |
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